It’s so hot …. (please complete the sentence) FYI, we have gotten numerous compliments regarding the Adirondack lawn chairs and the lake… and at this moment in time, I wish one of the chairs had my name and body on it.

Sara

The second part of Joan Frye Williams’ presentation was the ability to identify the bad signs in regards to technology.

She said that its a bad sign if you can’t explain how it contributes to improved service. Everyone should be able to explain how it improves services.Continue reading→

I attended a PLA program given by Joan Frye Williams in 2000. What she shared with us six years ago still makes a lot of sense. I would like to share with you some of the advice Joan gave about technology and libraries. She said that technology is a means to improve customer service and when we use technology we should look for good signs, bad signs, and frequently misinterpreted signs. For my first post, I will share the good signs with you – comments and thoughts are welcomed…SaraContinue reading→