Returning users will now be prompted to install the new version of the app. You can also download it directly here.
What’s New:
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Yearly Archives: 2013
Dealing with Difficult Patrons workshop
Where: SALS Training Room
Who: Library staff, directors and volunteers
Every library employee encounters difficult patrons and users from time to time. Whether it’s a troublesome group of teenagers, a loud patron, an angry or even dangerous person, the experience of dealing with someone unpleasant is common for staff in libraries of just about all sizes and types.
In this workshop, library safety and security expert Steve Albrecht will show you how you can deal with these problem patrons effectively, efficiently, and without creating major disruptions in your library environment. Library employees at all levels will learn strategies for dealing with such patrons and effectively diffusing challenging situations.
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Keeping Senior Citizens Safe Online
Senior Citizens are online, too
Senior citizens are embracing the digital age in greater numbers every year. Fifty-three percent of adults age 65 and older now use the Internet and online tools such as email, according to the Pew Internet & American Life Project. Among those Internet users, seventy percent report going online daily.
Not surprisingly, the Internet offers many benefits to older Americans, including the ability to stay in touch with family members near and far, and across generations. A 2012 study by Microsoft and AARP found that online communication often was credited for improving dialogue among family members.
The Internet helps senior citizens connect with society, bringing vital information and resources to them. For instance, they can bank and shop from the convenience of their homes. Many sites are geared toward the needs and interests of senior citizens, and growth of such sites is expected to continue.Continue reading