Library staff and trustees were asked to complete a satisfaction and use survey as required by the SALS Plan of Service 2007-2010. Forty-three people began the survey. Here are some of the survey highlights.
100% of the respondents are satisfied with our services.
SALS services rated the most used and most valued:
- Polaris and Polaris support
- Delivery and resource sharing among the membership
- Continuing Education and Consulting
- Acquisitions, Cataloging and Processing
Chart 1 – Use and Value of SALS services
SALS uses the responses for Continuing Education to plan for the following year. Workshops will be planned for 2010 on the following topics.
- Administration and Management
- Adult Services
- Technology
- Polaris training
Chart 2 – Continuing Education Requests
A schedule of the 2009-2010 continuing education programs can be found on the SALS Blog. In addition, copies of the programs were distributed at the 2009 Annual Dinner and at the Director’s Council meetings.
Remarks
SALS will be receiving less state aid in 2009 and 2010. This impacts on the level of SALS staff available to provide services to the membership.
Increased funding (all sources) to SALS is unlikely. Introducing new services would result in cutting existing services and amending the System Plan of Service.
Delivery services are important to the membership; SALS has contracted with a new delivery vendor. The increased cost of this service will impact the 2010 budget.
Crandall Public Library reopened its doors and it continues to provide excellent service to the public and member libraries.
SALS Outreach Services are mandated by NY State Education Law.
Library staff, trustees and Friends must continue to promote libraries and library services to their communities and funding sources.
For the complete results of the survey, please click here