Library staff and trustees were asked to complete a satisfaction and use survey as required by the SALS Plan of Service 2007-2010. Forty seven people completed the survey. Here are the survey highlights.
100% of the respondents were satisfied with SALS services.
SALS services rated the most used, and most valued:
- Polaris and Polaris support
- Delivery and Interlibrary Loan among the membership
- Acquisitions, Cataloging and Processing
- Continuing Education
Chart 1. Use and Value of SALS Services
Continuing Education topics most requested:
- Library Management and Trustee Training
- Ongoing Polaris training
- Library 2.0 technologies
Chart 2. Continuing Education Requests
A schedule of 2008-09 continuing education programs that will address these needs are available. CE 2008-2009 (pdf.)
Remarks
Turnover among the Library Directors since the development and adoption of the SALS System Plan of Service is significant.
One third of the directors have changed in the past two years.
Some respondents were unaware of the full range of system services available and efforts will continue to make communication a priority.
While the Central Library is in temporary quarters and undergoing a major construction project, over 90% of the respondents were satisfied with central library services. The most valued service was the availability of the print collections.
SALS Outreach Services are mandated by NY State Law.
For the complete results of the survey please click here .