Service Excellence in Challenging Times

Wednesday, January 11, 2017 ? 3:00 pm Eastern / 12:00 pm Pacific ? 1 hour

Registration: http://www.webjunction.org/events/webjunction/service-excellence-in-challenging-times.html

In turbulent times, many Americans turn to their libraries. While this is a true affirmation of the value our country places on its libraries, it increases the responsibility for library staff to meet the public with the best customer service. During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times.

Presented by: Pat Wagner, library trainer and consultant with 35+ years’ experience, and known for her practical programs.

NYS Military Museum and Open House

Join your CDLC colleagues for special behind-the-scenes tours of the New York State Military Museum. Jim Gandy, librarian, will guide us through the archives and library. Courtney Burns, director, will lead a tour of the museum and the arms vault.

The vault is not usually accessible to the public, so we are grateful to the museum for providing this opportunity. View the exhibits and visit the gift shop.

The museum is a short walk away from downtown Saratoga Springs, so you can finish your evening with dinner at one of the many restaurants in town or get a jump on your holiday shopping.

For more information about the New York State Military Museum visit http://dmna.ny.gov/historic/mil-hist.htm

REGISTER

  • Tours start as 4:30 p.m.
  • Cost: Free for CDLC and ESLN Members
  • Registration Deadline: December 6, 2016
  • If you register and are unable to attend, please contact Susan D’Entremont a susan@cdlc.org.

SALS Library Seed and Construction Grants

The SALS Board of Trustees recognizes libraries must rethink current library services, incorporate new ideas and utilize & adapt library buildings to provide updated, relevant support to their communities.

Both grants are due Saturday December 31, 2016
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