Overdrive FAQ

Who can download an eAudio or eBook from SALON?
Your library card must be issued from a public library in Hamilton, Saratoga, Warren or Washington County in New York State.  If your card was originally issued in Fulton, Montgomery, Schoharie or Schenectady County please visit, http://mvls.lib.overdrive.com or visit your current library and ask them to update your card.

Why am I getting “There appears to be a problem with your card. Please contact your local library for assistance”?
Do you have…

Expired card -If you have not used your library card to borrow materials at the library in a while (this varies by library), you will not be able to check out of download eAudios or eBooks.  Take your card and a form of identification to your local library and update your library card.
Max. claims (10 or more)
– Claims include claims returned or claims never had as defined by your local library.
Max. fines ($5.00 or more) – Once your owe your library more than $4.99 you will not be able to check out or download eAudios or eBooks.
Max. overdue (5 or more) – Once you have more than 4 items that are late and need to be returned, you will not be able to check out or download eAudios or eBooks.
Max. items out (50 or more) – If you have 50 or more items out from any library, you will not be able to check out or download eAudios or eBooks.

How do new titles get added to the SALON site?

The local libraries select titles that best suit the needs of the region.

There is a feature called “Recommend to Library”for digital titles that we don’t carry yet. This button lets you tell us about titles you’d like to see added to the collection. If your recommendation is purchased, you can request an email notification and a spot on the title’s holds list.

If you’re looking for the most recently added titles, you can browse the New eBooks or New audiobooks sections  from the home page of your library’s digital collection. You can also try an Advanced Search and sort by Date added to site.

How many titles can I borrow?

You can borrow up to 10 titles at time. You will need an active library card to borrow titles from this library.

Can I return or renew a title?

Some titles can be returned before they expire. If you have not downloaded a title, you’ll be able to return it from your bookshelf. If you download a title, its ‘Return Title’ button will disappear from your bookshelf, but you may be able to return it using these steps. The option to renew a title will appear on your bookshelf within 3 days of the title’s expiration date. Learn more about how to renew titles here.

Can I place holds on titles?

You can place up to 10 titles on hold at a time. You’ll receive an email notification when a title you placed on hold becomes available. Once the email is sent, you’ll have 3 days (72 hours) to borrow the title before your hold is cancelled. Or, you can turn on automatic borrowing to make sure you never miss a hold.

What if I get a new library card number?
If you were issued a new Library card number and need to transfer your checkouts and holds to your new account, please contact support. Please include your new Library card number, old Library card number and current email address.

Why do I see eBooks and eAudiobooks in My Account that I have already returned?
Currently our computer system can not update the status of your eContent.  Since these items do not incur charges, you will not be fined, and they will automatically be returned on the due date.