The Reader-Friendly Library – Evaluating the Visitor Experience.
This course would be of particular benefit to ASCLA members because it will support learners to use the assignments to research the needs of targeted groups of visitors with the aim of increasing the accessibility and inclusiveness of their libraries through practical and achievable steps. In this way the learners who serve particular groups of excluded readers will find the tools of direct and ongoing use to widen access to the library collection. Six weeks of assignments and online interactivity can offer a good introduction observational research and experience in recording and collating the findings. The changes tried out and monitored during this time will of necessity be small-scale and experimental but will offer a sound platform, confidence and skills to take the work further in the future.
Find out how your customers really use your library. Test out objective research methods and versatile tools to make customer-centred changes in your library space. Read more. Register.
