Accessible Library Customer Service

Accessible Library Customer Service
Tuesday, March 22, 2016 at 10:00am

Please join us to learn and talk about how to provide outstanding customer service to all of your patrons, including patrons with disabilities. Valerie Lewis, the Administrator of Outreach Services at the Suffolk Cooperative Library System, will highlight easy and cost effective ways to ensure access to all front line customer services. We will focus on:

What does the law say
Who is responsible for accessible library services
Communication Tools
Appropriate Terminology
Accessible Library Materials
Assistive Devices in Your Library
How to get started

The link to the March 22^nd webinar is: https://www.gotomeet.me/SCLS

All are welcome and encouraged to participate. The webinar will be recorded and available at a later date.

If you have questions, please contact Valerie Lewis 631-286-1600, x1354 or by email at valerie@suffolknet.org

Helping Patrons Earn High School Diplomas in the Library

Thursday, April 14, 2016
2 PM Eastern

Many libraries serve patrons who are working toward a high school diploma. A community may have a large immigrant population or could have patrons who may have dropped out of school and want that high school diploma or GED. Librarians can offer several options to assist. Whether simply acting as a resource for these nontraditional students or actively facilitating the process by offering online degrees, librarians are ready to help.

In April’s episode of American Libraries Live our expert panel will discuss what libraries are doing and how you can get involved. Don’t miss this free broadcast, which will take place from 2-3pm Eastern on April 14.

You can pre-register here. Pre-registration is encouraged, but not required. Go to www.americanlibrarieslive.org at the time of the event to attend.

Social Media & Marketing Your Library, Part 1

Presented by Polly Farrington, owner of PA Farrington Associates

Thursday, March 31, 2016 from 9:30 a.m. – 12:30 p.m. at Schenectady County Public Library, Liberty & Clinton St, Schenectady NY

This workshop is co-sponsored by the Capital District Library Council (CDLC), Mohawk Valley Library System (MVLS), Southern Adirondack Library System (SALS) and Upper Hudson Library System (UHLS)

Register Here