Returning users will now be prompted to install the new version of the app. You can also download it directly here.
What’s New:
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Author Archive: jscott
Dealing with Difficult Patrons workshop
Where: SALS Training Room
Who: Library staff, directors and volunteers
Every library employee encounters difficult patrons and users from time to time. Whether it’s a troublesome group of teenagers, a loud patron, an angry or even dangerous person, the experience of dealing with someone unpleasant is common for staff in libraries of just about all sizes and types.
In this workshop, library safety and security expert Steve Albrecht will show you how you can deal with these problem patrons effectively, efficiently, and without creating major disruptions in your library environment. Library employees at all levels will learn strategies for dealing with such patrons and effectively diffusing challenging situations.
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SALS 2012 Executive Summary
Library staff and trustees were asked to complete a satisfaction and use survey as required by the SALS Plan of Service 2012-2016. One hundred forty-nine people began the survey; one hundred seventeen people completed the survey (sixty-five staff, thirty-two trustees, twenty-six directors). Here are some of the survey highlights.
98.3% of the respondents are satisfied with SALS services.
98% of the respondents find SALS services to be valuable and relevant.