Accessible Library Customer Service
Tuesday, March 22, 2016 at 10:00am
Please join us to learn and talk about how to provide outstanding customer service to all of your patrons, including patrons with disabilities. Valerie Lewis, the Administrator of Outreach Services at the Suffolk Cooperative Library System, will highlight easy and cost effective ways to ensure access to all front line customer services. We will focus on:
- What does the law say
- Who is responsible for accessible library services
- Communication Tools
- Appropriate Terminology
- Accessible Library Materials
- Assistive Devices in Your Library
- How to get started
The link to the March 22nd webinar is: https://www.gotomeet.me/SCLS
All are welcome and encouraged to participate. The webinar will be recorded and available at a later date.
If you have questions, please contact Valerie Lewis 631-286-1600, x1354 or by email at valerie@suffolknet.org