Creating a Culture of Yes at Your Library and in Your Community

This webinar will explore the value of “Yes, and…” as it applies to policies and services at your library.

The immortal Kurt Vonnegut said, “The America I love still exists at the front desks of our public libraries.” In this webinar, you can discover at least three ways to shift your library from good enough to unexpectedly amazing, and to take your community’s image of the public library to new heights. Locate your library’s first impressions, displays, customer service, policies and more on the “Yes-O-Meter” and understand how to move from “No” or “Yes, but…” to a powerful culture of “Yes, and!” The insights you gain for shifting your library culture will invigorate the relationships between your staff and with your community.

Presented by: Sharon Morris and Kieran Hixon, Colorado State Library.

This is an encore presentation from the 2015 Association for Rural & Small Libraries conference.

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