Library staff and trustees were asked to complete a satisfaction and use survey as required by the SALS Plan of Service 2007-2010. Fifty-one people began the survey. Here are some of the survey highlights.
100% of the respondents are satisfied with our services.
SALS services rated the most used and most valued:
- Delivery and resource sharing among the membership
- Polaris and Polaris Support
- Continuing Education and Consulting
- Administration and Advocacy
Chart 1 – Use and Value of SALS services
SALS uses the responses for Continuing Education to plan for the following year. Workshops will be planned for 2011-2012 on the following topics.
- Technology
- Administration and Management
- Collection Development
Chart 2 Continuing Education Requests
A schedule of the 2011-2012 continuing education programs can be found on the SALS Blog.
Remarks
SALS did not receive State Aid in 2010. This impacts on the level of SALS staff available to provide services to the membership.
Increased funding to SALS is unlikely. Introducing new services would result in cutting existing services.
Delivery services and resource sharing continue to be very important to the membership.
SALS began the planning process for its 2012-2016 Plan of Service. A direct result was the elimination of the Acquisitions and Processing Department at the end of 2010.
Crandall Public Library staff worked with the membership to develop its new Central Library Plan of Service 2012-2016.
SALS Outreach Services are mandated by NY State Education Law.
LSTA grants were used to provide quality workshops for the member libraries: Management of Technology-M. Porter; Budget and Finance – S. Nelson; Stress Management and Coping Skills – Dr. Patricia O’Gorman; Library Safety and Security – B. Oliver; Working with Difficult People- Mental Health Players and CDPC.
For the complete results of the survey click here.