Category Archives: Outreach

Accessible Library Customer Service

By   03/18/2016
10:00 AMto11:00 AM

Accessible Library Customer Service
Tuesday, March 22, 2016 at 10:00am

Please join us to learn and talk about how to provide outstanding customer service to all of your patrons, including patrons with disabilities. Valerie Lewis, the Administrator of Outreach Services at the Suffolk Cooperative Library System, will highlight easy and cost effective ways to ensure access to all front line customer services. We will focus on:

  • What does the law say
  • Who is responsible for accessible library services
  • Communication Tools
  • Appropriate Terminology
  • Accessible Library Materials
  • Assistive Devices in Your Library
  • How to get started

The link to the March 22nd webinar is:

All are welcome and encouraged to participate. The webinar will be recorded and available at a later date.

If you have questions, please contact Valerie Lewis 631-286-1600, x1354 or by email at


Helping Patrons Earn High School Diplomas in the Library

By   03/14/2016
2:00 PMto3:00 PM

Helping Patrons Earn High School Diplomas in the Library

Thursday, April 14, 2016
2 PM Eastern 

Many libraries serve patrons who are working toward a high school diploma. A community may have a large immigrant population or could have patrons who may have dropped out of school and want that high school diploma or GED. Librarians can offer several options to assist. Whether simply acting as a resource for these nontraditional students or actively facilitating the process by offering online degrees, librarians are ready to help.

In April’s episode of American Libraries Live our expert panel will discuss what libraries are doing and how you can get involved. Don’t miss this free broadcast, which will take place from 2-3pm Eastern on April 14.

You can pre-register here. Pre-registration is encouraged, but not required. Go to at the time of the event to attend.