The second part of Joan Frye Williams’ presentation was the ability to identify the bad signs in regards to technology.

She said that its a bad sign if you can’t explain how it contributes to improved service. Everyone should be able to explain how it improves services.Continue reading→

I attended a PLA program given by Joan Frye Williams in 2000. What she shared with us six years ago still makes a lot of sense. I would like to share with you some of the advice Joan gave about technology and libraries. She said that technology is a means to improve customer service and when we use technology we should look for good signs, bad signs, and frequently misinterpreted signs. For my first post, I will share the good signs with you – comments and thoughts are welcomed…SaraContinue reading→

What are you hearing from your library patrons about the new downloadable service?  Check out this article in the Tennessean about its increasing popularity among seniors.

“It has really gone gangbusters,” said Pat Thompson, special projects coordinator for the Tennessee State Library and Archives. “In library service we never know what population is going to take hold. It was an interesting anecdotal discovery to find many elderly people, or people who are a little older, were taking advantage of this program.”

Let’s talk about what’s happening in our libraries–just post your comment.
[Thank you, Shobhan, for sharing this newspaper article]