Continuing Education: Conflict Resolution & Mediation

By   04/12/2019
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04/23/2019 @ 1:00 PM – 4:00 PM
SUNY Adirondack Wilton Center
696 U.S. 9
Gansevoort, NY 12831

The 21st Century Engagement & Communication Skills series continues with the second installment, focusing on Conflict Resolution & Mediation.

The training will address:

  • Emotional intelligence – including identifying our own and others’ communication and conflict styles
  • Increasing awareness and acceptance of others’ perspectives and experiences
  • Effectively managing challenging situations – including the use of reflective listening, strategies for defusing or depersonalizing, etc.

When and Where:1 to 4 pm Tuesday, April 23 at SUNY Adirondack’s Wilton Center (696 Route 9, Wilton, NY) Room 216

The registration deadline is 10 am on Monday, April 22. A CE certificate will be provided by SUNY Adirondack. Complete the registration or copy and paste this link: into your browser.

Please register by or before 10 am Monday, April 22. Once the classes fill, we will begin a waitlist.

You will receive an email reminder about a week before the session with the date, time, and location — and to provide directions. Should your schedule change and you are unable to attend, contact Erica at so we can make the spot available to other participants. Thank you!

SALS committed the matching funds required to secure this considerable grant from SUNY Adirondack in order to offer the free, multiple workshops on a range of topics to its 34 member libraries. We look forward to supporting your professional development through this series of workshops and encourage you to take advantage of these opportunities to convene, develop, and advance your skills in critical areas, learn from each other, and strive to apply these strategies and concepts in the workplace in collaboration with your colleagues, directors, trustees, and SALS.