21st Century Engagement & Communication Skills

By   03/07/2019
Click to view map
04/11/2019 @ 9:00 AM – 12:00 PM
Southern Adirondack Library System
22 Whitney Pl
Saratoga Springs, NY 12866

In last year’s 2017 System Use & Satisfaction Survey, member libraries reported that they wanted to learn more about:

  • Customer service
  • Conflict resolution and mediation
  • Diversity & Inclusion
  • Preventing harassment


We’re pleased to announce that SALS has been awarded generous funding for and is partnering with SUNY Adirondack’s Office of Continuing Education to offer a series of continuing education sessions supporting 21st Century Engagement & Communication Skills under the auspices of the SUNY Workforce Development Grant.


Over the next four months, 3-hour training sessions covering the above topics will be offered on different days and times in Saratoga and Queensbury locations to include as many libraries’ staff as possible. Each workshop will address daily challenges and provide information, tools, and resources to support your work.

The series will begin with sessions on Customer Service. All library staff is welcome to register and attend one of the following sessions:

  • 1 to 4 pm Tuesday, April 9 at SUNY Adirondack Queensbury campus – Adirondack Hall room 140
  • 9 am to 12 pm Thursday, April 11 at the SALS training room in Saratoga Springs

Complete the registration or copy and paste this link: https://www.surveymonkey.com/r/registration_customer_service into your browser.

Please register for only one of the two sessions by or before Monday, April 1st. Each session is limited to 26 participants. Once the classes fill, we will begin a waitlist.

You will receive an email reminder about a week before the session with the date, time, and location — and to provide directions. Should your schedule change and you are unable to attend, contact Erica at efreudenberger@sals.edu so we can make the spot available to other participants. Thank you!

SALS committed the matching funds required to secure this considerable grant in order to offer the free, multiple workshops on a range of topics to its 34 member libraries. We look forward to supporting your professional development through this series of workshops and encourage you to take advantage of these opportunities to convene, develop, and advance your skills in critical areas, learn from each other, and strive to apply these strategies and concepts in the workplace in collaboration with your colleagues, directors, trustees, and SALS.