By   07/25/2017

Event Details

  • Date:

Library security, professional development













Security expert Dr. Steve Albrecht has trained thousands of library employees on the do’s and don’ts of handling challenging, entitled, odd, or even threatening patrons, including the homeless, mentally ill, gang members, thieves, internet hogs, and others who want to disrupt the library.

The workshop content will touch upon behaviors, security measures, and activating “high-risk” customer service skills.