By   02/11/2013

Cost: Free to SALS member library staff
$10: everyone else
Please RSVP to

This is what it looks like we will be watching:

11:15 am to 12:15 pm: Hands on! Innovative YA Programming (Steve Teeri)
12:30 pm to 1:30 pm: A Novel approach to Giving Bad News (Stacy Schrank, Raquelle Solon)
2:30-3:30 pm: Marketing Trends and Innovations for Libraries (Alison Circle, Jim Staley)
3:45 pm to 4:45 pm – Customer Service Challenges: When Tensions Run High (Cheryl Gould)